Can't Backup iPhone with iTunes – Not Enough Space on Computer

+1 vote
asked Dec 14, 2016 by Joy
Wondering if someone can help!

Trying to back up my iPhone 5c through iTunes on my desktop computer but i get an error message about "not having enough free space on my computer - try removing files and deleting recycle bin".

I have done this but it hasn't made a difference (recycle bin is empty and iPhone has 11gb free space, computer has 280gb free space). I tried resetting iPhone, turning computer on/off & the same message still occurs.
Both my husbands iPhone & our iPad will back up no problems running same software.

I've tried backing up through iCloud but I get the same storage error message....makes me think it's a setting on my phone?

iPhone software is 9.3.4 and iTunes is 12.3.2 - i am aware of the new ios 10 which i don't want to download as we have very limited download limits.

Have tried apple support website but for this error I must phone them & pay support, trying to avoid that if I can.
Any suggestions?

1 Answer

0 votes
answered Dec 14, 2016 by ihelpadmin (14,950 points)
 
Best answer
This is difficult because I have never experienced this problem before. Since the other two seem to back up fine, it sounds like an issue with the iPhone communicating with the computer. You could try restarting both the computer and the iPhone. Also, check to make sure your cable is working properly.
commented Dec 14, 2016 by Mike
I put off syncing bc I fear something like that!! I think it's ridiculous that their support is so short lived on such an expensive product. It should AT LEAST be like major home appliances with one year free and an option to buy extended warranty customer support for 3-5 yrs for under $100. Apple is getting rich off of us sucker customers! I have told them in the past that the products are so frustrating and time consuming on the phone with customer support that THEY should be paying customers to use their products! Guess they hung the phone up and had a good laugh! Lol I meant it!
commented Dec 14, 2016 by Joy
I used the same cable to back up my husbands iPhone. Have tried restarting computer & iPhone (have tried backing up at various times throughout the week!) but this has no helped!