A friend of mine has a problem with her iPhone 5c that has been locked, she changed the passcode and forgot it, entering the wrong one over and over locking it. She's hooked the iPhone to her pc to format it to clear the passcode, but gets an error saying the software isn't available to carry it out, I'm guessing she's not updated her software on her phone, so is now a bit stuck.
What's the best thing to do ?, tried a couple of 3rd party softwares but you have to be able to accept it on the iPhone which she can't due to it being locked.
So from what I can gather, it's locked and it's got an old software on which iTunes doesn't support.
Any help would be appreciated.