Fix The iPhone could not be restored because the firmware file not compatible

+1 vote
asked Nov 12, 2015 by anonymous

I got a gift a Iphone 5 from US that have iOS 8 firmware. I want to Update it to iOS 9. After I tried to restore it, I got a error in iTunes telling me "The iPhone could not be restored because the firmware file not compatible" I downloaded the official firmware online, and use the latest iTunes from Apple.

firmware not compatible iphone

Now my iPhone is stuck on the recovery screen, and I can't use it. I need a express help to recover my device.

Do I downloaded a wrong iOS firmware? How Can I fix this problem?

1 Answer

0 votes
answered Nov 12, 2015 by ihelpadmin (16,970 points)
 
Best answer
  1. Restart your PC or Mac - Start with the easiest solution. Restart your computer. After you complete that, connect your iPhone or iPad to the computer, and open iTunes again. Try to restore or update your device again.
  2. Disable antivirus software - In some cases, the antivirus software, may be a reason for the problem, and when you have a troubles with updating or restoring your device, try this solution.
  3. Update iTunes - Before you start the update / restore procedure, please make sure you have the newest iTunes version installed. To check that you need to start iTunes, and Check for updates. In some cases, once you update iTunes, the firmware not compatible problem is solved.
  4. Restore in DFU mode - Before you start, please restart your computer, and start iTunes. Now connect the Device via USB cable to your PC or Mac. Put your iPhone in DFU mode, and click the restore button via iTunes to recover your device.
  5. Reinstall iTunes - In many cases, updating iTunes tool will not solve the firmware compatibility problem and you can easily fix it by reinstalling iTunes. First you need to uninstall iTunes, Restart your Pc or Mac, then download the latest iTunes software. After the installation of the downloaded iTunes tool, please try to restore your device.
  6. Use Update / Restore - The iPhone could not be restored because the firmware file not compatible error in many cases can occur because of the incorrect IPSW firmware downloaded. All you need to tdo is to connect your iPhone to the computer, and click Restore. Wait for iTunes to download the official IPSW file - now you are 100% sure that the IPSW file is compatible with your device model.
If still not fixed the The iPhone could not be restored because the firmware file not compatible error - please post a comment below.
commented Apr 3, 2016 by ali
still not happening