What do we do if the screen is dark?

Question

My daughter's iphone is not off but it is not functioning. Vibrates for a second when we ouch the round button. Overall not functioning, not receiving or making calls.

Answer 1

Try to reboot the device. To do that follow these steps:

1. Press and hold Home & Power button together for 10 seconds.
2. Release the buttons and wait.
3. The device will turn on now.

If still can't turn on - connect it to iTunes and make a clean restore.

 

If you need more help - please reply here.

Comments

The iPhone 4 just lost its screen. saying something about screen curtain on. How do I see my stuff on the screen?